1. I need more information about your merchandise. What should I do?
We are not presently staffed to handle phone orders from Internet customers. If you have questions, please e-mail using the feedback form.
2. How do you ship orders?
Shipping cost within the United States is only $4.00 for all purchases weighing less than one pound.
3. Do you charge a shipping and handling fee?
Yes, shipping charges include a $2.00 fee to cover costs of packaging and a portion of our handling expense. We felt that it was better to assess a small shipping and handling fee than to raise prices. We hope that you agree.
4. How quickly do you ship?
Most orders go out the first or second business day after your payment has been confirmed.
5. What if you are out of stock on an item I have ordered?
We make arrangements for an immediate refund.
6. Do you have a minimum order size?
There's no minimum dollar amount.
7. Can I change my order after I've placed it, and how do I do this?
Maybe. Since we fill orders as fast as we can, you have to be pretty fast yourself if you want to change your order. A change made within minutes will be certain to take effect. A change made within hours still has a good chance. Next day is far less likely. To notify us of a change, just send us an e-mail. We will e-mail back to let you know whether or not we were able to accommodate your request. If your efforts prove to be for naught, don't despair. You'll be able to return what you don't want. However, we do not reimburse the original shipping and handling charge on your invoice.
8. Do you accept international orders?
We do not accept international orders at the moment.
9. Do you have a catalog you can send me?
No. A catalog would represent a major expense and jeopardize our ability to offer deep discounts. Our web site catalog actually has an important advantage over a printed catalog: it can be (and is) updated frequently.
